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Max Shepherd-Cross

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November 2, 2023

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4
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Managing Employees in a Flexible Workplace

TABLE OF CONTENTS

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The New Age of Autonomy: Trust Over Surveillance

In the age of the flexible workspace, a new management paradigm has taken root. The lens of micromanagement, which may have been the norm in traditional office environments, doesn’t quite fit here. Flexible workspaces shift the balance, emphasizing trust over surveillance.

The modern workspace recognizes that employees are not just cogs in a machine; they’re dynamic individuals who crave autonomy. Micromanaging, with its constant surveillance and control, is not just counterproductive but could also harm morale. In contrast, trust generates respect, deepens commitment, and fosters innovation. Trusting employees to manage their schedules and choose their work environments is now non-negotiable.

61% of employees reported that they would prefer if they were allowed to come into the office when they need to and work from home when they need to. In other words, it’s conditional upon autonomy.
Jabra Hybrid Work Study

A Two-Way Street: Feedback and Open Channels

Empowerment isn’t simply about granting freedom and stepping back. It’s a continuous conversation, a partnership between the employer and the employee. In the world of flexible workspaces, feedback isn’t just useful; it’s vital.

Being responsive to the shifting needs and concerns of employees ensures that the flexible models provided stay agile, effective, and relevant. This continuous dialogue makes employees feel integral to the decision-making process, enhancing their sense of belonging. Furthermore, this feedback loop can unveil hidden challenges and open doors to innovative solutions.

Regular feedback sessions, facilitated by digital platforms, can provide insights into employees’ evolving needs. And anonymous surveys can be a powerful tool in capturing unfiltered feedback.

“You need to understand what your employees want from flexible work, and what they value in an office, and then provide that.”
Nina Gordon, Culture and Communications Lead, Pleo

Celebrating Successes: Recognition in the Flexible Era

The digital realm may have changed how we work, but the human need for recognition remains unchanged. It’s the glue that binds teams, fostering motivation and camaraderie.

Recognition in the flexible workspace era must be innovative. It’s about translating physical acknowledgements—like a pat on the back or a round of applause in a meeting—into digital equivalents that resonate just as profoundly. This shift might mean virtual shoutouts, digital badges, or unique recognition rituals that the team can look forward to.

Use platforms like Bonusly or Kudos to infuse recognition into everyday workflow seamlessly. Even if it’s a digital badge or a shoutout in a team chat, the impact of these gestures is profound.

The Empowerment Ecosystem

Empowerment isn’t an isolated act; it’s an ecosystem. An ecosystem where trust, feedback, skill development, and recognition feed into each other, creating a vibrant, motivated, and efficient workspace. This empowerment ecosystem doesn’t just bolster productivity; it builds a culture. A culture where every individual knows their worth, feels valued, and is motivated to contribute their best.

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Max Shepherd-Cross

Max Shepherd-Cross

Max is one of the cofounders and CEO of Officely, a flexible work enablement platform. He has helped thousands of businesses not only transition to flexible work but instil it at the core of their culture and brand.

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