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Max Shepherd-Cross

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January 14, 2025

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13
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What are the benefits & challenges of hybrid work models?

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In a world turned upside down by the pandemic, the concept of the hybrid workplace emerged as a beacon of hope. 

But now we can finally look back and reflect on it with sufficient clarity: Did it bring all the benefits we expected to see? What were some of the challenges that organizations and workers needed to tackle? What was the real impact on productivity and employee happiness?

In this article, we’ll look into all the details – and explain what are some of the things you can do to make your workspace better equipped for hybrid work.

Work from home vs. hybrid work

The hybrid model is a flexible work arrangement that allows employees to divide their time between working remotely and coming to the office. It blurs the boundaries between physical and virtual workspaces, thanks to all the tech we now have available, and helps promote a better work-life balance for many.

In a hybrid work environment, employees might prefer to work in the office whenever they need to collaborate with their teams, bouncing ideas off each other and looking for ways to solve difficult problems together. Then, the rest of the time, they might prefer to stay at home and focus on individual tasks. 

The hybrid workplace empowers them to tailor their work environment to suit their needs and preferences, ensuring that they can perform at their best.

Shifting work culture: The evolution of the hybrid workplace

The hybrid workplace isn't a new invention; it has been around for a while, but was usually only accessible to a few, more senior employees. With the COVID-19 pandemic, however, hybrid work became incredibly common, to the point where it became the new normal for many organizations.

In a traditional office setup, employees were expected to be physically present from 9 to 5 (or some variation of these standard hours), five days a week. 

This rigid structure doesn’t fit everyone, though – caregivers, people with disabilities, or those who simply function best at different times, were either feeling pressured to adapt their lives to the obligations of their workplaces or simply didn’t have access to the same work opportunities. 

Today, however, many companies realize that when they adopt a more flexible approach to work and don’t force rigid schedules on employees, they are able to: 

  • Access a wider and more diverse talent pool 
  • Attract and retain top talent without damaging performance
  • Provide a better work-life balance to employees
  • Optimize office space and reduce overhead costs 

Cloud-based collaboration platforms have made it easier than ever to stay connected and productive, regardless of physical location. Employees can now easily transition between in-person and remote work and get the best of both worlds. 

As hybrid workplaces continue to evolve, it is crucial to establish clear hybrid policies (grab our hybrid policy template if you still don’t have yours!) and guidelines for hybrid work. This enables you to build a strong hybrid culture, provide the right working conditions to your people, encourage accountability and ownership, and enable everyone to do their best work. 

Increased productivity & more: Key benefits of hybrid work

Now that we've laid the groundwork, let's explore the more juicy stuff – the benefits of hybrid work. 

Increased flexibility and job satisfaction

In a hybrid environment, employees can tailor their work schedules to fit their personal lives. 

This flexibility isn’t just a nice perk – it’s a major driver of job satisfaction. A study by McKinsey & Company found that 87% of workers would embrace a hybrid arrangement if given the choice. By letting employees shape their workday, you can help build a sense of trust and autonomy, which leads to happier, more engaged teams.

Enhanced productivity levels

If you provide your workers with the option to work remotely on some days and in the office the rest of the time, this can help boost productivity. 

At home, your people can focus on deep, uninterrupted tasks; office days, on the other hand, are ideal for collaboration and brainstorming. The key is to create an environment that supports both modes and where employees can have a say in what works best for them (we believe the best hybrid work schedules are set by employees, not managers).

Cost savings for businesses

By switching to a half-remote schedule, businesses can save up to $11,000 a year per employee.

Office space is very costly – but with fewer employees in the office at any given time, you can downsize and reduce expenses like electricity, supplies, and rent. 

Better work-life balance

Hybrid work lets employees design their schedules to better fit their personal lives. Without long commutes, they can spend more time with family, do sports, or focus on their hobbies. 

Flexible hours also make it easier to balance work with doctor’s appointments, school runs, or other personal commitments, without needing to ask for permission each time. This can help you reduce the risk of burnout in your workforce and improve overall well-being.

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Overcoming the challenges of hybrid work models

While hybrid work offers plenty of benefits, it’s not all smooth sailing, unfortunately.

Miscommunication, scheduling headaches, and a dip in team morale are some of the challenges you might face. The good news? With the right tools and strategies, you can tackle these issues head-on and provide a positive hybrid experience to everyone.

Communication breakdowns

With team members spread across different locations, if you don’t make an effort to include everyone and make all your meetings hybrid-first, some workers might feel out of the loop. And indeed, proximity bias is real, so you need to make sure you’re not falling prey to it. 

To bridge the gap, prioritize tools that centralize communication, such as Slack or Microsoft Teams. Ideally, you should also make it easy for people to see when their coworkers are in the office and book desks to join them. 

Officely makes this super simple by providing real-time attendance visibility to everyone, helping your entire team stay connected and in sync. 

A screenshot of Officely’s “Who’s In Tomorrow?” screen showing who’s booked desks for the following day and how many spaces are still available for members of engineering, marketing, and sales
With Officely, your people can see at a glance who’s in the office at any given day

Confusion over scheduling and availability 

Overlapping meetings, missed opportunities for collaboration, or underutilized office space are often the result of hybrid workspaces’ messy or inexistent schedules. 

With Officely, you can make hybrid scheduling transparent and easy to manage. Employees can see who’s coming into the office, plan their in-person meetings, and book desks, all in one place.

Lacking company culture and morale

Keeping the team spirit alive might be somewhat harder when people aren’t always in the same place. 

We advise you to make time for regular team-building activities, both online and in person. Need inspiration? Check out our selection of the best team-building ideas for every budget.

Make sure you celebrate everyone’s wins and encourage open communication so that all employees feel like they’re part of the team, no matter where they work.

No visibility into on-site utilization 

Without knowing how your office is being used, it’s hard to manage space effectively. 

Track attendance and desk usage to see what’s working and what’s not. Use this information to adjust layouts or make changes so the office stays useful and efficient for everyone.

Technology powering remote work and hybrid work advantages

Technology alone isn’t enough – it’s how you use it that makes the difference. Let’s look into some of the must-have software tools for a hybrid work arrangement.

Communication and collaboration tools

Video conferencing tools like Zoom and Google Meet are now staples for virtual meetings; platforms like Slack or Microsoft Teams enable real-time and async communication.

These tools enable your teams to stay connected, whether they’re brainstorming ideas or collaborating on complex projects. 

Desk booking apps

To encourage office use and provide a positive experience to everyone, a desk booking app like Officely is a must. It enables your people to see who’s in the office, book a workstation and a parking spot easily, or even come with their pets to work if you have a pet-friendly office. 

A screenshot of Officely’s booking announcement that says: Pepper is here, 1 dog booked, 1 parking booked
Officely enables your team members to book desks, parking spaces, and even spots for their pets

Plus, it lives where your team is – in Slack or MS Teams – meaning that employees don’t have to remember to use yet another app.

Platforms for centralized task management

Collaboration platforms such as Trello and Asana allow team members to assign tasks, track progress, and manage deadlines from a single dashboard. 

By centralizing project management, your hybrid team can reduce confusion and ensure everyone is on the same page, no matter where they’re working.

Flexible access to shared resources

Cloud-based tools like Google Drive, Dropbox, or Proton for Business eliminate the hassle of emailing files back and forth. Teams can access and edit documents in real-time, ensuring smooth collaboration. In a hybrid setting, that’s essential for maintaining productivity.

Is your future of work a hybrid arrangement?

With the right strategies and tools, you can create a hybrid model that works for your organization and keeps your employees happy, productive, and connected. Tools like Officely can help you tackle these challenges and make hybrid work truly work for your entire team.

Ready to build a better hybrid workspace? Download our Complete Guide to Office Management in Flexible Workplaces to get started today.

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Max Shepherd-Cross

Max Shepherd-Cross

Max is one of the cofounders and CEO of Officely, a flexible work enablement platform. He has helped thousands of businesses not only transition to flexible work but instil it at the core of their culture and brand.

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