We see our relationship with you as a partnership. We’re here to help you build a thriving hybrid workplace, and that includes providing clear, accessible officely support whenever you need it. We know when an issue pops up, you want answers fast. While looking for a phone number might seem quickest, our online support channels offer a better, more documented experience. This ensures we can track your query from start to finish. This guide is your roadmap to getting the help you need, showing you every way to get answers—from our self-service resources to our expert team.
Key Takeaways
- Connect with support in the way that works for you: Use live chat for immediate answers, submit a support ticket for technical issues, or send an email for detailed account questions. Each channel is designed to get you the right help efficiently.
- Get faster solutions with self-service and clear details: Before reaching out, check our comprehensive Help Center for instant answers. If you do need to contact us, providing screenshots and a full description of your issue will help our team resolve it much more quickly.
- Access support that grows with your business: All users have access to our responsive support team and resources. For larger organizations, our Enterprise plan offers a dedicated contact, custom solutions, and team training for a true partnership experience.
What is Officely and How Does It Work?
Think of Officely as the friendly digital office manager for your hybrid workplace. It’s a software tool designed to take the guesswork and hassle out of flexible work. When your team works from different places on different days, coordinating who is where and what resources are available can get complicated. Officely steps in to make everything simple and visible for your entire team, helping you manage your physical office space so that when people do come in, their experience is smooth, collaborative, and productive.
The main goal is to create a better office environment where your team can thrive. Instead of dealing with logistical headaches, your people can focus on their work and connecting with colleagues. From booking a desk for the day to finding a free meeting room or even securing a parking spot, Officely handles the details. It’s a complete hybrid work software solution that brings clarity and organization to the modern, flexible office. By giving employees control over their office days, it helps make the commute feel worthwhile and encourages the kind of in-person collaboration that sparks great ideas. It’s all about making your office a place people actually want to be, not a place they have to be.
How Officely Makes Hybrid Work Simple
Officely solves the common frustrations that pop up in a hybrid office. It puts an end to confusing desk booking systems, showing up to find no available seats, and letting expensive office space sit empty. With a clear, visual floor plan, employees can see who’s coming in and reserve the exact spot they need in just a few clicks. This also eliminates double-booked meeting rooms and the awkward shuffle that follows. Beyond desks and rooms, Officely provides a simple way to manage office parking, so there are no more fights over the last spot. It brings predictability to the office, making every visit worthwhile.
Works Directly Inside Slack and Teams
One of the best things about Officely is that it works right inside the communication tools your team already uses every day: Slack and Microsoft Teams. There’s no new app to download, no separate login to remember, and no need to convince your team to adopt another piece of software. Because it’s built-in, everyone actually uses it. You can see the daily office schedule, book a hot desk, and coordinate with colleagues without ever leaving your chat window. This seamless approach is why so many teams love it—it fits perfectly into their existing workflow. You can explore integrations to see how it connects with your current setup.
Key Features for Hybrid Management
Officely is more than just a booking tool; it’s a smart system designed to help you manage your entire hybrid work strategy. It gives you the insights and controls needed to create an office that truly works for your team. Instead of just reacting to daily needs, you can proactively shape your workplace culture and optimize your space based on real data. These features are built to make your job easier, whether you're an office manager trying to allocate resources or a team lead wanting to encourage collaboration. It’s all about providing the right information at the right time, so everyone can make the most of their days in the office.
Office Usage Analytics
Making decisions about your office space without data is like driving with your eyes closed. You might be paying for desks that are never used or missing opportunities to bring people together. Officely helps you understand exactly how your office is being used with clear, simple analytics. You can see peak days, popular neighborhoods, and booking trends at a glance. This information is invaluable for everything from planning office events to making long-term real estate decisions. It takes the guesswork out of managing your space, allowing you to build a more efficient and responsive workplace based on how your team actually uses your flex office.
Hybrid Policy Compliance
Setting a hybrid policy is one thing; making it easy for everyone to follow is another. Officely helps you gently guide your team without adding complicated rules or manual tracking. For example, you can set core office days for specific teams or limit the number of remote days per week, and the system will handle the reminders. This helps ensure that when people come into the office, it’s for a purpose—to collaborate with their teammates. It’s not about enforcing strict attendance but about creating a framework that supports your company’s goals for in-person connection, helping you manage your hybrid work.
Slack Attendance
One of the biggest challenges of hybrid work is the fear of commuting to an empty office. Officely solves this by showing you who will be in and what’s happening, all within Slack. Before you even leave the house, you can see which of your colleagues have booked a desk and where they’ll be sitting. This simple visibility makes it so much easier to plan collaborative sessions, grab lunch with a teammate, or just feel connected to the office buzz. It turns the office from a place you have to be into a place you want to be, because you know who you’ll be able to connect with. This is a core part of our Slack integration.
How to Contact Officely Support
Even with the most user-friendly tools, questions are bound to pop up. When you need a hand, our support team is here to help you get answers quickly so you can get back to your day. While we don't offer phone support, we have several fast and efficient ways for you to connect with us. Whether you have a quick question, need to report an issue, or just want to find an answer on your own time, we’ve got you covered. Think of us as your friendly guide to making your office run smoothly. Below, you’ll find the best ways to reach out and what to expect from each option.
Send Our Team an Email
If your question isn’t urgent or requires a bit of detail, sending us an email is a great way to get in touch. You can reach our team directly by using the contact form on our website. Just fill in your name, email, company, and a clear message about what you need help with. This method is perfect for inquiries about your account, billing questions, or feedback you’d like to share. Once you send your message, it goes straight to our support queue, and we’ll get back to you with a thoughtful and complete answer. It’s a simple and reliable way to make sure your request is documented and addressed by the right person on our team.
Chat Live with an Expert
For those moments when you need an answer right away, our live chat is your best bet. You can connect with a member of our support team in real-time to work through any immediate issues or get quick clarification on a feature. Many of our users have shared great feedback about their experiences with our chat support, and we pride ourselves on being ready to help. You can find the live chat option on our website during business hours. It’s perfect for troubleshooting a minor hiccup with your flex office software or asking a quick question before you roll out a new policy.
Open a Support Ticket
When you run into a specific technical issue, submitting a support ticket through the Officely platform is the most effective way to get it resolved. This process creates a formal record of your issue, which allows both you and our team to track its progress from start to finish. When you submit a ticket, you can provide all the necessary details, like screenshots or error messages, which helps our technical team diagnose the problem much faster. This is the ideal channel for reporting bugs or unexpected behavior you might encounter while using our meeting room booking software or managing your office space.
Search the Help Center
If you’re the type who likes to find answers on your own, our Help Center is the perfect place to start. It’s packed with resources designed to help you get the most out of Officely without having to wait for a response. You’ll find a comprehensive library of how-to videos, step-by-step guides, and answers to frequently asked questions. We have detailed demos showing you how to use Officely with Slack and MS Teams, making it easy to follow along. Before reaching out, it’s always worth a quick search in the Help Center—chances are, you’ll find exactly what you’re looking for right away.
Find Answers Fast with Self-Service Support
Sometimes, the fastest way to get an answer is to find it yourself. We’ve invested a lot of time in creating a comprehensive set of resources so you can get help instantly, without waiting for a reply. Whether you’re a visual learner who loves a good video walkthrough or someone who prefers to read a step-by-step guide, we have you covered.
These resources are available 24/7, making them perfect for our global community of users. Before you send an email or start a chat, take a moment to explore our self-service options. You’ll often find that the solution to your question is just a few clicks away. This allows you to get back to your day and focus on what matters most—managing your team and your office space effectively. From setting up your hybrid work software to troubleshooting a minor issue, these tools are your first and best line of support.
Watch Our Quick Video Tutorials
If you learn best by watching, our video tutorials are for you. We’ve created a library of short, easy-to-follow videos that show you exactly how to use Officely’s features. You can find our collection of how-to videos and demos in the Officely Help Center. These visual guides cover everything from the basics of booking a desk to more advanced settings for office admins. They’re a great way to get acquainted with the platform when you first start or to get a quick refresher on a feature you haven’t used in a while. Just press play, and we’ll walk you through it.
Watch Our 2-Minute Demo
If you want a quick, visual tour of Officely in action, our 2-minute demo is the perfect place to start. We’ve packed all the essentials into a short video to give you a clear understanding of how our platform simplifies hybrid workplace management. It’s the fastest way to see how you can handle everything from booking a desk to managing meeting rooms, all without leaving the comfort of Slack or Microsoft Teams.
This demo is a great resource whether you’re just getting started or need a quick refresher for new team members. It gives you a clear picture of the user experience and shows how easily your team can get up and running. You can watch the demo on our website to see for yourself how Officely brings clarity to your office.
Fix Common Issues Yourself
We designed Officely to be intuitive, which means you can often solve common issues just by using the platform. The login process, for example, is your gateway to organizing your entire flex office software setup, from booking a desk for the day to coordinating team schedules. Many of the questions that come up can be answered by simply exploring the interface. We’ve built helpful prompts and clear pathways into the software to guide you, making it easy to find what you need without having to reach out for help. Take a moment to click around—you might be surprised at how quickly you find your answer.
Use Our Step-by-Step Troubleshooting Tools
When you run into a specific problem, our troubleshooting tools are there to help you fix it. We’ve developed structured resources within our Help Center that walk you through common challenges step-by-step. These guides are designed to help you diagnose the issue and find the right solution quickly and efficiently. By following these clear instructions, you can resolve many technical questions on your own, saving you time and effort. This approach ensures you have a clear path to a solution for the most frequent issues our users face, from setting up integrations to managing user permissions.
Browse Our In-Depth Knowledge Base
Our knowledge base is your complete library for all things Officely. It’s packed with articles that offer deep dives into every feature, from our meeting room booking software to our parking management system. But it’s more than just a technical manual. We also share practical tips and solutions for common user challenges, like how to handle the unique demands of a hybrid workplace. Think of it as your go-to resource for both "how-to" questions and "how-should-I" strategies. It’s a great place to find answers and discover new ways to improve your team’s performance and culture.
Guides for Admins and Employees
The person managing Officely for the entire company has different questions than a team member who just wants to book a desk for Wednesday. We get that. That’s why we’ve created tailored guides for both admins and employees, ensuring everyone gets the specific help they need. These resources are designed to make using our hybrid work software straightforward and intuitive, no matter your role. Our goal is to provide clear, relevant answers so you can get back to your day without any friction.
If you’re an admin, our Help Center has dedicated guides to help you set up the platform and introduce it to your team. We walk you through everything from initial configuration to managing daily operations, so you can create a seamless experience for everyone. For employees, we offer simple, direct guides that help you get started right away. You’ll find everything you need to take control of your office days, from using our desk booking software to finding a free meeting room, giving you full control over your time in the office.
How Quickly Does Our Support Team Respond?
When you need help, you want it fast. We get it. While we don't offer phone support, our digital channels are designed to get you the most efficient and effective help possible. This approach allows our team to see your entire history with us, track your issue from start to finish, and make sure nothing gets lost in translation. It also means we can easily share links, screenshots, and technical details that are much harder to convey over the phone.
Our goal is always to resolve your query as quickly as we can, but response times can vary based on a few key factors. The complexity of your request, the time you submit it, and the overall volume of inquiries we're handling all play a role. We've structured our support system to be fair and effective, ensuring that the most critical issues get the immediate attention they need. To give you a clearer picture of how it all works, let's walk through our time zone coverage, how we prioritize requests, and what you should do if you're facing a real emergency. This way, you'll know exactly what to expect when you reach out and how you can help us get you a solution even faster.
Our Support Hours and Availability
Our team is spread across the globe, which means we’ve got you covered no matter where you are. We designed our support system to be accessible around the clock, so you can send in a request and know that someone will see it soon. Whether you’re an early bird in London or working late in San Francisco, your ticket will land in a queue that’s actively being monitored.
This global approach ensures that we can provide continuous support and address issues as they arise, rather than making you wait for the next business day in a specific time zone. Our flex office software is built for teams that work from anywhere, and our support model is no different.
How We Prioritize Your Requests
To make sure we’re helping everyone effectively, we use a priority system. Tickets related to system-wide outages or critical issues that impact your entire team will always jump to the front of the line. For individual requests, we address them in the order they’re received. The best way to help us help you faster is by providing clear and detailed information right from the start.
We know that running into a technical issue can be frustrating. Clear communication is key—the more details, screenshots, and context you can provide, the better we can understand the problem and its impact. This allows us to assign the right priority level and get you a solution without a lot of back-and-forth.
What to Do for Urgent Issues
If you’re facing a critical issue that’s preventing your team from working—like being unable to access Officely or a major feature like desk booking being down for everyone—we consider that an emergency. In these situations, please submit a support ticket through our help center and mark it as "Urgent" or include the word in your subject line.
In your ticket, describe the problem and explain how it’s impacting your team’s ability to operate. Providing specific details helps us diagnose the issue immediately. We know that managing a hybrid team comes with its own set of challenges and solutions, and our emergency support is here to ensure a technical hiccup doesn’t disrupt your entire day.
Support Tailored for Your Role
We understand that different roles have different needs when it comes to support. A team leader trying to coordinate schedules has different questions than an office manager setting up a new floor plan. That’s why our support is designed to be a flexible resource, offering the right kind of help for your specific responsibilities. We see our relationship with you as a partnership, and our goal is to provide the tools and answers you need to help your team and your workplace thrive. Whether you're managing the day-to-day logistics or steering the company's hybrid strategy, we’ve got your back with support that makes sense for you.
For Office Managers and People & Culture Teams
As the person responsible for making the office a great place to be, you need answers that are both quick and thorough. We’re here to be your partner in creating a seamless office experience. Before reaching out, we always recommend checking our comprehensive Help Center, which is full of instant answers and step-by-step guides. If you do need to contact us, you can help us solve your issue much faster by providing a full description and screenshots of what you’re seeing. Think of us as an extension of your team—here to help you make your office run smoothly so you can focus on your people.
For Senior Leadership and Team Leaders
Your focus is on team productivity and the big picture, and our support reflects that. We prioritize issues based on their impact, so critical problems affecting your entire team, like a system-wide outage, always jump to the front of the queue. We know your time is valuable, and our goal is to resolve every query as quickly as possible. For larger organizations that need a more strategic partnership, our Enterprise plan offers a dedicated contact and custom solutions to ensure Officely aligns perfectly with your business goals. This tiered approach means our support can scale right alongside your company's growth and evolving needs.
Your Top Technical Questions Answered
While we’ve designed Officely to be intuitive, we know questions can pop up as you get started. Our support team is always here to help, and we’ve noticed a few topics come up more often than others. Here are the answers to some of the most common questions we receive.
Need Help with Desk or Room Booking?
Many of the questions we get are about the core features of Officely: booking a spot in the office. You might wonder how to reserve a specific desk for the day, find where a teammate is sitting, or schedule a conference room for a last-minute meeting. Our goal is to make managing your hybrid work life simple. Whether you're using our hot desk booking system or need to secure a space for collaboration, the process is designed to be quick and easy, right from Slack or Teams. For detailed walkthroughs, our Help Center has step-by-step guides.
Setting Up Your Favorite Integrations
Officely lives where your team already works—inside Slack and Microsoft Teams. This is one of our best features, but it naturally leads to questions about the initial setup. We often help teams connect Officely to the right channels, customize notifications, or ensure the app is visible to everyone. Getting the integration right is key to a smooth rollout. Our team can help you explore integrations and configure them correctly, so your employees can start booking their spots without needing to download or learn yet another piece of software.
Managing Your Account and Users
Once you’re up and running, you might have questions about managing your Officely account. Common queries involve adding new employees, removing team members who have left, changing your subscription plan, or understanding your billing details. We want to make the administrative side of things just as easy as booking a desk. You can manage your team members and subscription directly within your account settings. If you have specific questions about your plan or billing, our support team is ready to provide clear, straightforward answers to get you sorted out.
Understanding Officely Plans
Choosing the right plan is key to making sure Officely fits your team’s needs perfectly. We often get questions about the differences between our options, especially for those using Slack. We offer a few different tiers, including a Basic Plan and a Premium Plan, each designed for different stages of your hybrid journey. The Basic plan is a great starting point for smaller teams or those just getting started, while the Premium plan includes more advanced features like analytics and HR integrations for teams that need deeper insights and control. To see a clear breakdown of what each plan offers, you can check out our pricing page, which lays everything out so you can make an informed choice for your company.
Available Payment Methods
We want every part of your experience with Officely to be straightforward, and that includes how you pay for your subscription. We accept a variety of payment methods to make the process as convenient as possible for your business. You can manage all of your billing information, update your payment details, and view your invoices directly from your account settings. This ensures you have full control and visibility over your subscription without any hassle. For a complete list of the payment options we accept, you can always refer to the billing section of your account or find more information in our Help Center, which provides all the details you need.
Configuring Your System Settings
For office managers and admins, the initial setup is crucial for tailoring Officely to your company’s unique needs. We get a lot of questions about system configuration, from uploading office floor plans to setting specific booking rules and user permissions. You might want to create neighborhoods for different teams or set limits on how far in advance desks can be booked. The Officely Help Center offers dedicated guides for admins, walking you through everything you need to know to get your workspace configured perfectly and introduce the tool to your team.
What's Included with Enterprise Support?
For larger organizations, managing a hybrid office comes with its own set of complexities. That’s why our Enterprise Support plan is designed to be more than just a helpdesk—it's a strategic partnership. When you're coordinating across multiple departments, locations, and time zones, you need a support system that’s as flexible and dynamic as your team. Enterprise Support gives you a proactive, personalized experience to ensure Officely works seamlessly within your unique ecosystem.
This level of support goes beyond standard troubleshooting. It’s about understanding your company’s goals and helping you achieve them with our tools. We work with you to optimize your office setup, streamline your booking processes, and ensure high adoption rates across your entire organization. Think of it as having an Officely expert embedded in your team, ready to provide tailored guidance, custom solutions, and in-depth training whenever you need it. This partnership ensures you get the maximum value from your investment and that your hybrid work model runs smoothly.
Meet Your Dedicated Support Manager
When you have an urgent question, the last thing you want to do is explain your entire setup to a new support agent every time. With our Enterprise plan, you get a dedicated support contact who knows your account inside and out. This person is your go-to expert and your advocate within Officely. They understand your specific configurations, your team’s goals, and your history with us.
This approach means you can skip the queue and get straight to someone who can solve your problem efficiently. Having a dedicated customer service team member ensures continuity and builds a strong working relationship. Whether you have a quick question or need to discuss a more complex workflow, your dedicated contact is there to provide consistent, knowledgeable assistance tailored just for you.
Get Custom Setups for Your Team
We know that no two companies operate exactly the same way. Enterprise-level organizations often have unique workflows, specific security requirements, or complex integration needs that a standard setup can’t address. That’s why our Enterprise Support includes developing custom solutions for your team. We’ll work directly with you to understand your challenges and tailor Officely to fit your processes, not the other way around.
This might involve creating custom reports, configuring specialized booking rules, or assisting with unique API integrations. Our goal is to make Officely feel like a natural extension of your existing operations. By providing solutions tailored to your business, we help you overcome specific hurdles and ensure our platform supports your long-term strategic objectives for a flexible and productive workplace.
Personalized Training for Your Team
A tool is only as good as how well your team can use it. To make sure everyone feels confident with Officely from day one, our Enterprise plan includes comprehensive team training. We provide resources and sessions designed to get your entire organization up to speed quickly, from office administrators to every single employee booking a desk. This ensures a smooth rollout and encourages high adoption across the board.
Our training covers everything from basic features to advanced administrative controls. We’ll show your team how to make the most of our hybrid work software, share best practices for managing a flexible office, and answer any questions they have. By empowering your employees with knowledge, we help reduce internal support requests and ensure everyone can work efficiently in your hybrid environment.
How to Get the Best Support Experience
Getting the help you need shouldn't be a hassle. While our team is always ready to jump in, there are a few things you can do to make the process smoother and get your questions answered even faster. Think of it as a partnership—when you provide clear information, we can find the right solution more efficiently. These simple steps will help you get the most out of every interaction with our support team, ensuring you can get back to managing your workplace with minimal disruption. By working together, we can solve issues quickly and keep your team productive.
What to Prepare Before Contacting Us
Before you reach out, take a moment to gather a few key details. Providing a complete picture of the issue from the start helps our support team diagnose the problem without a lot of back-and-forth. When you have all the relevant information ready, we can offer more personalized and effective solutions right away. Try to include a clear description of what’s happening, any error messages you’re seeing, and the names or email addresses of the team members affected. If you can, grab a screenshot or a short screen recording of the issue. This context is incredibly valuable and helps us see exactly what you’re seeing.
How to Follow Up on Your Ticket
We know that technical difficulties can be frustrating, especially when they interrupt your team's workflow. If you need to follow up on a support request, the best approach is to reply directly to the existing email thread or support ticket. This keeps all the history and context in one place for the agent working on your issue. When you follow up, provide any new information or updates that might have come up since your last message. Clear and concise communication helps us understand the current situation and ensures we can continue working toward a resolution without losing any momentum.
Remember to Use Our Self-Service Tools
Sometimes, the quickest way to find an answer is through self-service. We’ve built a comprehensive Officely Help Center packed with guides, troubleshooting steps, and FAQs that cover everything from initial setup to advanced features. Before submitting a ticket, it’s always worth a quick search to see if your question has already been answered. If you’re looking for a deeper understanding of how our hybrid work software can support your team, you can also book a demo to see it in action. These resources are available 24/7 to help you find solutions on your own schedule.
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Frequently Asked Questions
What makes Officely different from other desk booking tools? The biggest difference is that Officely works inside the tools your team already uses every day: Slack and Microsoft Teams. There’s no separate app to download or new password to remember. This simple, built-in approach means your team will actually use it, making it easy to coordinate office days, book desks, and see who’s coming in without ever leaving your main communication channel.
I have a problem. Should I use live chat, email, or a support ticket? It depends on what you need. For quick questions or immediate help, live chat is your best option. If your issue is more detailed or not time-sensitive, sending an email through our contact form is a great way to get a thorough response. For any technical glitches or bugs, submitting a support ticket is the most effective route, as it allows our team to track the issue from start to finish.
Does my team need to download another app to use Officely? Nope, and that’s one of the best parts! Officely integrates directly into Slack and Microsoft Teams, so there’s no new software for your team to learn or install. All the features, from booking a hot desk to checking the office schedule, are accessible right within the chat platforms they already have open all day.
How can I get the quickest possible answer to my question? For the fastest resolution, start by checking our Help Center. It’s full of video tutorials and step-by-step guides that might solve your issue instantly. If you still need to contact us, be sure to provide as much detail as you can in your first message. Including screenshots, error messages, and a clear description of the problem helps our team diagnose the issue and get you a solution without a lot of back-and-forth.
My company is large and has specific needs. Is standard support enough for me? For larger organizations with complex workflows, our Enterprise Support plan is likely a better fit. This plan provides a dedicated support contact who knows your account inside and out, offers custom solutions tailored to your team’s processes, and includes comprehensive training to ensure a smooth rollout. It’s designed to be a strategic partnership to help you get the most out of Officely.
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